Casino 365 Terms & Conditions — Complete Platform Usage Policy

1General Terms & Introduction

Casino 365 (site: casino365.im) is an online betting and gaming platform operated for users in Bangladesh. These Terms and Conditions ("Terms") constitute a legally binding agreement between Casino 365 and its users.

By using the Casino 365 website, mobile site, or any app, registering an account, or accessing any service on the platform, you are considered to have read and fully agreed to these Terms. If you do not agree, please discontinue use of the platform.

1.1 Applicable Jurisdiction

These terms apply primarily to users accessing Casino 365 from Bangladesh. Casino 365 reserves the right to restrict or block access from any geographic region at its own discretion.

1.2 Changes to Terms & Conditions

Casino 365 may update these Terms at any time. Notice of any changes will be posted on the website. Continued use of the platform following an update constitutes acceptance of the revised Terms.

2Account Registration & Policy

The following rules must be followed when opening and managing an account at Casino 365.

2.1 Eligibility Criteria

• You must be 18 years of age or older to register.
• All information provided at the time of registration must be truthful, accurate, and up to date.
• Each individual may create only one account — multiple accounts using the same device, IP address, or identity documents are strictly prohibited.
• Your account is strictly personal and must not be operated on behalf of or for any other individual.

2.2 KYC Verification Process

Casino 365 may request identity verification documents from users at any time. KYC verification is typically required before the first withdrawal. The following documents are accepted:

• National ID Card (NID) — front and back photo
• Passport (where applicable)
• Proof of ownership of the mobile banking account used

2.3 Account Security

You are responsible for keeping your login credentials (username and password) confidential. All activity on your account will be treated as your own. If you suspect any unauthorized access to your account, notify Casino 365 Support immediately. You are strongly encouraged to keep two-factor authentication (2FA) enabled at all times.

3Payments, Deposits & Withdrawals

All financial transactions on Casino 365 are processed securely and transparently. Detailed payment rules are outlined below.

3.1 Deposit Policy

• All deposits must be made from a payment account registered in your own name.
• Deposits from third-party accounts are not accepted and will be returned.
• If a deposit fails, the equivalent amount is typically returned within 24 hours.

3.2 Withdrawal Policy

• Withdrawals must be made through the same payment method used for the deposit.
• KYC verification is mandatory for your first withdrawal.
• Casino 365 reserves the right to carry out additional verification on large withdrawal amounts.
• Withdrawals may be temporarily suspended if fraudulent activity is suspected.

4Bonus & Promotion Terms

The following general terms apply to all bonuses and promotions at Casino 365. Individual bonuses may also carry their own specific terms, which will be communicated at the time the bonus is claimed.

• Each bonus offer is valid for a specified period. Any unused bonus will be automatically cancelled once it expires.
• Most bonuses, including the welcome bonus, become withdrawable only after the applicable wagering requirement has been met.
• In cases of bonus abuse (e.g., claiming bonuses across multiple accounts), all bonuses and associated winnings will be forfeited.
• Casino 365 reserves the right to modify, suspend, or discontinue any bonus offer at any time.
• Bonus balance and real balance are displayed separately. If you withdraw before meeting the bonus requirements, the bonus amount will be forfeited.

5Betting Rules

The following rules apply to Sports Betting and all other gaming activities at Casino 365.

5.1 Bet Acceptance

• A bet is only considered valid once it has been accepted by Casino 365. Do not assume a bet is placed unless you receive a confirmation message.
• In the event of a technical error or incorrect odds, Casino 365 reserves the right to void or amend the affected bet.
• Bets placed before an event begins are given the highest priority and consideration.

5.2 Live Betting

• Odds in live betting change rapidly. If odds change before a bet is confirmed, the bet will be accepted at the updated odds.
• Casino 365 is not responsible for any interruption caused by loss of internet connection.

5.3 Cash Out

The cash out feature is available during specific windows when enabled. The amount and timing of any cash out are determined by Casino 365's system. If technical issues cause a cash out delay, Casino 365 will make every effort to resolve it but accepts no liability for such delays.

6Prohibited Activities

Engaging in any of the activities listed below will result in permanent account closure and possible forfeiture of balance.

• Creating multiple accounts to abuse bonuses
• Participating in match fixing or manipulation of game outcomes
• Placing bets using automated software, bots, or scripts
• Deliberately exploiting technical errors or incorrect odds for personal gain
• Using the platform for money laundering or illegal transactions
• Harassing or defrauding other users
• Attempting unauthorized access to Casino 365's systems

7Privacy & Data Protection

Casino 365 takes the protection of your personal data seriously. Full details on how we collect, store, and use your information can be found on our Privacy Policy page. In brief:

• Information provided at registration will be used solely for service delivery and identity verification.
• Personal information will never be sold or shared with third parties.
• All information will be kept strictly confidential, except where disclosure to authorities is required by law.
• All data is protected with SSL encryption and stored on secure servers.

For further information, please visit our Privacy Policy View page.

8Responsible Gaming

Casino 365 believes gaming should be a source of fun, not a cause of harm. We are firmly committed to responsible gaming.

• Users may set deposit limits, session limits, and loss limits on their own accounts.
• If you wish to take a break (cooling-off period) or self-exclude, please inform our support team.
• If signs of addiction are identified, Casino 365 may reach out to the user with guidance and support.

For more details, visit our Responsible Gaming View page.

9Account Closure & Suspension

Casino 365 may suspend or close an account under the following circumstances:

• If any provision of these terms and conditions is violated
• If false or inaccurate information is found during KYC verification
• For accounts that have been inactive for an extended period (no login for more than 12 months)
• By order of a court or regulatory authority

Users may request account closure at any time through the support team. Before the account is closed, users will be given the opportunity to withdraw any remaining valid balance.

10Changes to Terms & Contact

Casino 365 reserves the right to modify any part of these Terms & Conditions at any time. Users will be notified of significant changes via email or through the platform in advance. Continued use of the platform after any changes constitutes acceptance of the updated terms.

For any questions or comments regarding these Terms, please contact the Casino 365 support team: