Casino 365 Privacy Policy — Our complete commitment to protecting your data

1Introduction & Scope

Casino 365 (casino365.im) is an online betting and gaming platform for users in Bangladesh. This Privacy Policy ("Policy") explains how Casino 365 collects, stores, uses, and protects users' personal information.

This policy applies to the Casino 365 website, mobile site, and all digital services offered through our platforms. By using our platform, registering an account, or accessing any of our services, you are considered to have agreed to this policy.

2What Data We Collect

Casino 365 only collects the information strictly necessary to provide its services, verify identity, and maintain security.

2.1 Information You Provide Directly

• At registration: Full name, mobile number, email address, date of birth
• During KYC verification: National ID number, NID photo, current address
• At the time of payment: Mobile banking numbers (Mobile Pay/Nagad/Rocket), bank account details
• Support: Issue Description, Chat Logs

2.2 Automatically Collected Data

• IP address & device information (for security purposes)
• Browser Type & Operating System
• Platform access times and session duration
• Gaming Activity (bet history, wins and losses)
• Browsing behavior from cookies and web beacons

3Use of Data

Casino 365 uses the information it collects solely for the purposes listed below — it is not used for any other reason.

3.1 Marketing Communications

Casino 365 does not send promotional messages without your consent. Promo offers and bonus updates are only sent if you opt in to marketing communications — either at registration or at a later time. You can withdraw this consent at any time.

4Data Retention & Security

Casino 365 follows the highest industry standards to keep your data secure.

4.1 Data Retention Period

• Active account data: retained for the duration of the account.
• Closed account data is typically retained for up to 5 years to meet legal obligations.
• Transaction history is retained for 7 years in compliance with financial regulations.
• Chat logs: retained for 90 days, then automatically deleted.

4.2 Technical Security Measures

• AES-256 Data Encryption
• TLS 1.3 Transmission Security
• Regular Security Audits & Penetration Testing
• Two-Factor Authentication (2FA) Available
• Suspicious Login Detection System
• Physical security at data centers with 24/7 monitoring

5Data Sharing & Disclosure

Casino 365 does not sell your data to any third party. However, in limited circumstances, we may need to share certain information with specific partners.

5.1 When Data Is Shared

• Payment Processors: Only the minimum necessary information is shared with Mobile Pay, Nagad, or your bank to process transactions.
• Law Enforcement Agencies: Information may be disclosed when required by a court order or legal obligation.
• Fraud Prevention Services: Limited data may be shared with industry-specific services for the detection of match fixing or money laundering.
• Game Providers: Minimum account information required to operate the game (ID only — not name).

5.2 What Is Never Shared

• Selling data to advertisers or marketing companies
• Disclosure of Personal Information on Social Media Platforms
• Any unnecessary data transfer without your consent

6Cookies & Tracking Technologies

Casino 365 uses various types of cookies to enhance your experience. Cookies are small text files stored in your browser.

6.1 Types of Cookies

• Essential Cookies: Login sessions and security tokens — these are required for the platform to function and cannot be disabled.
• Preference Cookies: Language and display settings — these cookies remember your preferences.
• Analytics Cookies: Page view counts help us improve the platform. These cookies are optional.
• Marketing Cookies: To show you relevant offers. These are entirely optional and can be turned off.

6.2 Cookie Controls

You can delete existing cookies or block new ones at any time through your browser settings. Please note that disabling essential cookies may cause certain platform features to stop working.

7Your Rights

Every Casino 365 user has the following rights regarding their personal data.

To exercise any of these rights, email the Casino 365 support team at: privacy@casino365.im

8Protection of Minors' Data

Casino 365 is strictly for users aged 18 and above. We do not collect data from minors under any circumstances — this is an absolute prohibition.

• Age verification is mandatory at registration. Providing false information will result in account closure.
• If any account is identified as belonging to a person under 18, it will be immediately closed and all associated data will be deleted.
• If parents have concerns privacy@casino365.imat your convenience.

9Policy Updates

Casino 365 may update this Privacy Policy at any time. Any changes will be published on this page and the "Last Updated" date will be revised accordingly.

For significant changes, advance notice will be provided via your registered email or through the platform. Continued use of the platform after any change constitutes acceptance of the updated policy.

10Contact & Complaints

For any questions, requests, or complaints regarding this Privacy Policy, please get in touch through the following: